Frequently Asked Questions

Everything you need to know about shopping with The Frankie Shop.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimate apparel and final sale pieces, are non-returnable.

How long does shipping take?

Domestic orders typically arrive within 3-5 business days. International shipping times vary by destination but generally range from 7-14 business days depending on customs processing.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location and the weight of your order.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How do I know which size to choose?

Each product page features a detailed size guide and specific fit notes. If you are between sizes, we generally recommend sizing up for our signature oversized silhouettes.